At Costumes N Parties, we want to make you aware of our policies and the proper procedure for returning merchandise to us.
ANSWERS TO COMMON QUESTIONS ABOUT OUR RETURN POLICY
Q : Can I return my order for any reason?
A : No, you cannot return your order UNLESS you had received
the wrong item or the item is defective or is missing pieces.
Well, first of all, we apologize! We make every effort to get each customer the item(s) they ordered and to ship them in perfect condition. Please email us immediately at firstname.lastname@example.org if you are in such a situation. You can thereafter set up a return online. Just log in to your account and click on return items
TERMS AND CONDITIONS TO TAKE NOTE
- You must contact us within 48 hours to let us know your item(s) is/are defective.
- All orders that are authorized for return must include the entire item(s) with all its parts, plus the original packaging. If the item(s) or its parts, or the original packaging are not in perfect, unused condition, no refund will be issued.
- We will take care of the shipping to get the correct item(s) out to you the second time around (if you'd like to make an exchange). All replacement item(s) will be shipped using the same as the original order.
- You have to bear the shipping cost of returning back the wrong item , defective or missing pieces back to us first. After inspection of the returned item(s) and all is in order, a refund will be issued for the shipping and of course the item(s) if you do not want an exchange anymore.
- The fastest way to remedy a defective or incorrect item is to place another order for the replacement right away. We will place another charge on your credit card until we receive the defective or incorrect merchandise.
- Refunds for defective merchandise will be given after the defective merchandise has been received and inspected by our Returns Department.
- The wrong item or defective item(s) must be returned in new, unused condition within 14 days from day of receiving it. We are very strict on this. We inspect every return thoroughly for signs of wear or use. If you wear it, use it or otherwise damage it, please don't return it. Thank you.
Note: Packages refused by the buyer (for whatever reason)--in other words, not accepted from the designated carrier and hence immediately shipped back to us--are subjected to the full amount charged by the carrier for returning the package back to us.
Q: How do I cancel an order after it is placed?
A: We take our business very seriously, so when you place your order, we begin processing it almost immediately. The bad news is that because we move so quickly to get orders out on time, it is often not possible to cancel an order once it is placed. If an order is in stock, it will be processed immediately. In short, you should consider that an order in stock placed is an order immediately processed and shipped. Hence therefore not possible to cancel.
If you still have questions pertaining to our Return Policy, please email us at email@example.com