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Cancellation of Rental Policy Terms & Condition

Singapore Customers Rental Cancellation Policy

  • CANCELLATION : 7 days to 1 day before collection ~ $30 forfeit
  • CANCELLATION : On Day of Collection ~ $40 forfeit
  • CANCELLATION : 8 days and above including day of rental transaction ~ $20 forfeit

 

T&C

1) Days are calculated including weekends and PH.

2) No claim/collection of your rental costume on the stipulated date would result in NO REFUND OF THE RENTAL IN ALL CIRCUMSTANCES.

3) All cancellations must be made through our website with your rental invoice ID.

4) In a group receipt, you will be charged only for the costumes cancelled according to the time frame mentioned above. The rest of the rentals would not be penalised.

5) Any request for amendment of event date would be subjected to the same cancellation policy unless stated otherwise at the discretion of the management.

6) Cancellation policy dates are calculated based on the start of the day (Singapore local time)

7) This cancellation policy is valid only prior to collection of the costume.

Overseas Customers Rental Cancellation Policy

1) Only 8 working days before event date - FREE CANCELLATION allowed.

2) No cancellation allowed under no circumstances for 7 days to actual day of event.

3) No claim/collection of your rental costume on the stipulated date would result in NO REFUND OF THE RENTAL IN ALL CIRCUMSTANCES.

4) All cancellations must be made through our website with your rental invoice ID.

5) Any request for amendment of event date would be subjected to the same cancellation policy unless stated otherwise at the discretion of the management.

6) Cancellation policy dates are calculated based on the start of the day (Singapore local time)

 

PLEASE NOTE : All refundable deposits paid in advance will be returned back within 3-5 working days upon cancellation of your rental in all cases

The refundable deposit will be paid back by the payment mode used initially during rental. If Payment was by nets/cash/cheque – the mode of refund will be determined by management - applicable in Singapore Only.

Any questions regarding our cancellation policy should be directed to our Customer Service team at info@costumes-n-parties.com. We reply typically within 24 hours